Call Center Operator

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• Maintain Keys and sign in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.
• Activates the Alert Notification System.
• Dispatch Security assisting with emergency support.
• Contact cab company when needed by departments and prepare paper work.
• Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus.
• Respond to any telephone repairs, logging the report, paging appropriate individual to handle repair.
• Answer all incoming telephone calls on the console and redirect to the appropriate location, providing information, placing calls, activating pagers and overhead paging.
• Provide answering service for clients, following instructions, dispatching emergency messages, and verbally or fax messages to the client.
• Maintain on call schedules for departments.
• Reports elevator, ATM and payphone problems.
• Responds to all calls needing assistance from parking lot gates as well as pay stations.
• Assist the religious taking patient requests for visit or communion, dispatch for emergencies and overhead page services.
• Respond to long-range or in-house pager repairs, replacements and batteries, logging the report, and trouble shooting.
• Performs all responsibilities according to the philosophy of the ST Health Health System such that the needs of our customers are fulfilled.
• Provides approved overhead announcements.