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Patient & Family Concierge, Emergency Dept
Just your email to start; your resume fills in the rest.
About this role
We are hiring a Patient & Family Concierge (PFC) for our Emergency Department to support patient throughput and unit operations in a fast‑paced environment. This position offers variable scheduling with a strong focus on weekday 12‑hour shifts, with start times of 7a, 10a, 3p, or 7p. Days worked are variable with rotating weekends and rotating holidays; no on‑call, floating, or travel required. Candidates who meet the minimum qualifications will be considered.
Responsibilities:
- Welcome and escort patients and visitors to correct locations.
- Provide hospital info and issue parking passes and scooters.
- Track patient belongings at admission.
- Clean and organize patient rooms and public areas.
- Restock supplies and change linens.
- Report maintenance issues.
- Prepare and serve meals per dietary orders.
- Deliver trays and confirm patient identity.
- Safely transport patients, equipment, and specimens.
- Disinfect and inspect transport equipment.
- Set up, sanitize, and test telehealth carts.
- Order and stock unit supplies and equipment.
- Monitor inventory, expiration dates, and temperature logs.
- Answer phones, respond to call lights, and assist patients.
- Follow safety protocols and report incidents.
- *Performs in accordance with all other system-wide competencies/behaviors.*Performs other duties as assigned.
Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.Previous experience in health care or customer service is a plus, but not required.Ability to follow written and verbal instructions.
Licensure, Certifications, and Clearances:
ST Health is an Equal Opportunity Employer/Disability/Veteran
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Join a team that values your growth
We are looking for curious, ambitious people who want to do meaningful work and grow with us.
Continue applicationPay range
$18.19–$27.58 / hr
You'll always see pay before you apply
Grow with us
Naomi started as a nursing intern. Today she leads a team of 22.
At Pepper Health, careers are designed to compound. 71% of our managers were promoted from within — here is one journey, and yours could look just as ambitious.
A memorable moment for me was standing up the night-shift residency I wished I'd had — and watching the first cohort become charge nurses.
I never had to leave to grow. Every couple of years there was a new chapter waiting, and a manager who actively wanted me to outgrow them.
Nurse Extern
Learned the floor and shadowed charge nurses on Med-Surg.
New-grad RN, Med-Surg
Joined the nurse residency and found her footing in acute care.
Charge Nurse
Ran the board on nights and mentored the new grads behind her.
Nurse Manager
Led a unit of 14 through a new-tower opening.
Director of Nursing
Now leads a team of 22 across Med-Surg and the ED.
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Frequently asked questions
Can I cross-train into other modalities?
Yes — cross-training is how most of our imaging and lab teams grow. Your manager builds it into your development plan.
Do you support continuing education?
Up to $5,250/yr in tuition support plus paid certification fees — many of our techs are in degree programs while working.
Is there a path from entry roles to clinical careers?
Our patient-care-support roles feed directly into nursing and allied pipelines, with tuition support and schedules that flex around school.
What does advancement look like?
Defined ladders — tech → senior → lead → supervisor — with transparent criteria and pay steps published for every level.
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280 Park Ave, New York
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