Business Process Consultant II

Are you energized by solving complex problems, leading change, and helping organizations work better for the people they serve? In this role, you’ll lead high‑impact consulting and improvement initiatives that drive measurable performance and process improvements across our Insurance Services Division.

You’ll partner closely with business and clinical leaders, guide cross‑functional teams, and translate strategy into action—turning ideas into results that deliver real business value.

What You’ll Do

Lead Improvement from Vision to Results

You’ll plan, design, and lead consulting projects that improve how work gets done. You’ll define the value, scope, goals, and roadmap for initiatives—and then lead teams to deliver.

• Partner with business and clinical leaders to design and implement performance and process improvement initiatives
• Apply creative problem‑solving to identify solutions, develop innovative frameworks, and unlock business value
• Assess impacts to people, processes, and organizational structures and guide teams through change
• Build compelling business cases using data, performance metrics, and cost/benefit analysis

 Think Strategically—and Act Practically

You’ll connect organizational strategy to execution by anticipating needs, risks, and opportunities.

• Assess business, clinical, operational, and technical needs with internal and external stakeholders
• Define people, process, and technology implications of strategic initiatives
• Anticipate key business issues and proactively shape solutions

Be a Change Leader

Change doesn’t happen by accident—and you’ll help make it stick.

• Lead and support cross‑functional change management and communication strategies
• Act as a trusted change agent across impacted departments
• Develop and deliver clear, effective presentations to audiences at all levels

Manage Projects with Confidence

You’ll bring structure, clarity, and accountability to every project you lead.

• Define scope, requirements, timelines, and work plans
• Assign resources and clarify roles and responsibilities
• Track progress, risks, and issues—resolving or escalating as needed
• Facilitate productive meetings and ensure milestones and deadlines are met
• Oversee the development of reports, presentations, and project documentation

Use Data to Drive Decisions

You’ll turn insights into action through thoughtful analysis.

• Analyze data to identify and quantify improvement opportunities
• Establish baseline metrics and measure performance outcomes
• Support dashboards and scorecards that track progress and results

Lead, Coach, and Grow Others

Your leadership will help teams—and individuals—do their best work.

• Coach, train, and mentor team members in your areas of expertise
• Establish a clear vision for project value, goals, and success
• Model our system‑wide values, behaviors, and commitment to continuous learning

How You’ll Do It

You’ll leverage proven methodologies and a strong consulting toolkit, including:

• Six Sigma and Lean principles
• Business Agility
• Organizational change management
• Process mapping and redesign
• Data and organizational analysis
• Group facilitation, benchmarking, and best‑practice application

You’ll also contribute to the development of new tools, techniques, and resources that strengthen our improvement capabilities.

Why You’ll Love This Role

• Impact: Your work directly improves performance, efficiency, and outcomes
• Visibility: Partner with leaders and influence meaningful decisions
• Variety: Lead diverse projects with real complexity and challenge
• Growth: Continue building your consulting, leadership, and strategic skill set
• Purpose: Help create better systems that support those who rely on them

If you’re driven by improvement, motivated by collaboration, and excited to lead change that matters—we’d love to hear from you.